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FAQ


FREQUENTLY ASKED QUESTIONS 
 
 
 

WHY DOES MY ORDER SAY IT IS PENDING?  
When your order status states "pending," your order is currently being reviewed and processed for shipment.  
 
WHAT DOES IT MEAN WHEN MY ORDER SAYS IT IS PICKED?  
This just means your order has been sent to our fulfillment center to be packed for shipment.  
 
HOW CAN I TRACK THE STATUS OF MY ORDER?  
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com, UPS.com, or FedEx.com) and enter the tracking number to check on the status of the delivery your package 
 
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?  
Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 2-4 business days / Priority Shipping: 2-3 business days 
Note: When the billing address does not match the shipping address, Dijionsboutique.com has the right to hold your package until verification has been made. Please read the section for further information.  
 
MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?  
Please call our office during regular business hours for detailed information regarding your order. You can reach us at 1-817-386-0396 from the hours of 12:00pm - 7:00pm Central Standard Time from Monday- Saturday. You can also reach us at Info@Dijionsboutique.Com and we will get back to you within 48 hours.  
 
WHERE IS MY ORDER SHIPPING FROM?  
All online orders are shipped from Dallas, Texas. For more details on shipping method, please visit our Shipping page.  
DO YOU SHIP TO MY COUNTRY?  
At this time, shipping is available to any state in the United States including Hawaii and Alaska, along with several U.S. Territories. Please visit the section for further information.  
 
DO YOU SHIP TO APO, P.O BOXES, AND FPOS?  
We do offer shipping to PO Boxes! However, we cannot ship to APO, FPO, or any military addresses at this time.  
 
THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?  
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.  
USPS:1-800-275-8777 / UPS: 1-800-377-4877 / Fedex: 1-800-463-3339 
 
WHAT IS YOUR RETURN POLICY?  
If for any reason you are unsatisfied with your online Dijionsboutique.com purchase, you can return the unwanted items to our warehouse within 14 days of receipt for a free exchange. The 14 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.  
CAN I RETURN MY PURCHASE FROM DIJIONSBOUTIQUE.COM TO ONE OF THE RETAIL STORE LOCATIONS?  
Online purchases are eligible for an exchange or store credit at our retail store. However, merchandise purchased at the store cannot be returned to our website. To proceed with an in-store return/exchange, you will need to bring a hard copy of the order invoice with you to the store. Merchandise that is are Final Sale will not be accepted for a return and all items must have it's original tag attached. Please note, in-store returns CANNOT be credited back to the original form of payment at our stores. Before sending in your package, please call our office during regular business hours so that we can make notations on your account for faster processing.  
 
I HAVE AN IN-STORE GIFT CARD OR STORE CREDIT, CAN I USE IT ONLINE?  
Yes! We can transfer your in-store gift card and store credit into Papaya Points, which is online store credit. All you have to do is give us a call at 817-386-0396 (during business hours) or email us at INFO@DIJIONSBOUTIQUE.COM to receive additional information to mail in your gift card or store credit.  
 
WHAT FORMS OF PAYMENT DO YOU ACCEPT? 
 We accept the following major credit cards: VISA, Mastercard, and Discover Network. We do not accept international credit cards, cash, COD's, personal and business check, money orders, gift certificates, and gift cards (even those issued by any of the above credit card companies. 
 
 
I ATTEMPTED TO PLACE AN ORDER ONLINE, BUT A POP-UP ERROR MESSAGE APPEARED STATING THAT MY TRANSACTION WAS DECLINED. HOWEVER, THERE IS A CHARGE TO MY CREDIT CARD. WHAT HAPPENED? 
 What you see on your credit card statement is a pending transaction that will be corrected within 1-7 business days. The funds will no longer be held by your credit card issuing bank after this time.  
 
CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?  
The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. You can definitely place your order online, the phone, or email.  
 
CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER? 
 In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.  
 
THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN? 
 Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.